Business Notebook

Friday, November 15, 2019
Steve McPheeters

Steve McPheeters joins First Midwest Bank in Sikeston

SIKESTON, Mo. – Joseph T. McLane, First Midwest Bank president, recently announced that Steve McPheeters has joined First Midwest Bank in Sikeston as a business development officer.

With nearly 20 years of experience in financial services and additional background in business and industry, McPheeters joins First Midwest Bank with an excellent history of customer service.

“When it came time for me to choose a local community bank, I chose First Midwest Bank,” McPheeters said. “And I’m telling everyone I know to make the same choice.”

A long-term Sikeston resident, McPheeters has a great history of community involvement and leadership. He has served as the executive director of the Sikeston Area Chamber of Commerce and has performed various roles at First Christian Church in Sikeston. McPheeters and his wife of 45 years, Patti, have three sons and six grandchildren.

“We are thrilled to have Steve join us in developing customer relationships and help us continue our growth in Sikeston,” said Steve Millington, Sikeston Community Bank president.

First Midwest Bank has more than $325 million in assets and has had a location in Sikeston for over 28 years. Additional branches are located in Dexter, Dudley, Jackson, and Cape Girardeau. For more information, visit www.onemidwest.com. First Midwest Bank is a member FDIC and Equal Housing Lender.

Raben Tire in Sikeston new Approved Auto Repair facility

SIKESTON — AAA has appointed Raben Tire & Auto Service in Sikeston as an Approved Auto Repair facility. AAA’s designation of Raben Tire & Auto Service follows the completion of a rigorous inspection into the shop’s qualifications and customer service.

To qualify for AAA Approved Auto Repair (AAR) status, repair facilities receive an on-site inspection by AAA representatives during which the quality control, customer service, types of vehicles served, equipment, staff qualifications and insurance coverage are examined.

Achieving AAR status means the facility has technicians that the National Institute for Automotive Service Excellence or vehicle manufacturers have certified for each service area offered. The AAR designation also certifies that the facility has in place a formal training program to ensure that their technicians remain up-to-date.

AAA conducts a survey of customers who have previously used the facility to determine customer satisfaction. The garage’s record with the Better Business Bureau and Consumer Protection Agency are checked, as is it’s financial strength.

“We are proud to add Raben Tire & Auto Service to the list of more than 8,000 AAA Approved Auto Repair facilities throughout the United States and Canada,” said Brett Golden, vice president of AAA Automotive Services. “It is a testament to the management and staff of that it has qualified for AAA’s designation and is committed to maintaining the high standard of performance for AAA members and their customers.”

Gill new FSBT bank president in Portageville

PORTAGEVILLE, Mo. – First State Bank & Trust Co., Inc. recently appointed Marie Gill to serve as community bank president in Portageville. Her responsibilities include providing direction and supervision to all personnel, developing area partnerships and creating growth strategies.

“As an industry veteran, Marie’s in-depth knowledge of the region and profound understanding of the banking sector, make her an ideal fit for this position,” said Matthew Drake, chief executive officer. “She brings more than 30 years of experience and expertise regarding all banking areas.”

Marie Gill

Gill joined the financial industry in 1986 as a team member of Farmer’s Bank of Portageville. The bank was later purchased by FSBT. Afterwards she held positions at First Commercial Bank and then Bank of New Madrid, filling various roles, such as loan officer, branch manager and vice president,

Gill graduated from Southeast Missouri State University with a degree in business administration as an accounting major. She also attended the former Mid South School of Banking.

“As a lifetime member of the Portageville community, I highly value this opportunity to guide the FSBT team and grow our market share in the area,” said Gill. “I look forward to what challenges this role may bring aim to excel.”

Saint Francis Medical Center recognized

JEFFERSON CITY, Mo. — Saint Francis Medical Center in Cape Girardeau is one of three Missouri health care organizations that were recently recognized with the Missouri Hospital Association Aim for Excellence Award for delivery of improved population health, patient outcomes and experience, and value of care.

The award recognizes progress toward the Triple Aim — better health, improved care and lower cost.

The awards were presented Nov. 7, during MHA’s 97th Annual Convention & Trade Show in Osage Beach, Mo.

“Missouri hospitals are making tremendous strides in protecting patients from harm and improving the quality of care,” said Herb B. Kuhn, MHA President and CEO. “This year’s award recipients reflect the diverse approaches being taken to create a more effective health delivery system.”

Saint Francis Medical Center, through the use of lean six sigma methodology, identified the need to further reduce their already below national average occurrence of surgical site infections. The quality improvement team set a short-term goal of achieving a 50% reduction with a long-term goal of achieving zero SSI’s.

Throughout a three-year period, the team collected data on care to identify opportunities for improvement. During this period, SSI-related quality improvement processes were implemented, and data on care continuously fed into the improvement system to inform change in practice, hospital wide.

The program yielded improvement of 78% in MRSA specific SSIs and 45.3% in SSIs overall from calendar year 2015 to calendar year 2018.

The hospital continues to use the system to move toward their goal of zero SSIs. Quality improvement work continues to achieve the long-term goal of zero.

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