SIKESTON — Some Sikeston residents are having their water meters read manually after a transmitter issue with new AMI water meters.
According to a BMU statement, each of the recently installed AMI water meters includes a transmitter that sends date to a BMU receiver. The transmitter on many of the new AMI water meters are not communicating with the BMU receivers.
In April, notices were sent to BMU customers whose water meters were not properly communicating with the receiver and were being manually read by meter reader once a month. The manual meter reading will continue until each water meter is updated with a fully capable, real-time reporting transmitter.
According to the statement, water meter accuracy is not affected by in performing manual meter readings BMU is unable to maintain the same reading schedule as when the system is reporting properly.
“Please be aware some of the beneficial AMI alerts such as high-water usage or leak alerts will be more difficult to monitor while we await these replacement transmitters,” the statement said.
BMU is working with the vendor to resolve the issues as quickly as possible.
“This replacement process has been significantly delayed by manufacturing complications due to COVID-19 factory closures,” the statement said. “If you have questions regarding this replacement process, or any other issues please call our customer service team at 573-471-3328. We are always here to help.”